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Common Questions

Contact — frequently asked questions

How quickly do you respond to support requests? +
We typically respond within one business day. For urgent issues, the fastest route is through the Help Center widget (click the chat icon on any page) which connects you directly to our support team.
How do I cancel my ScribeCount subscription? +
You can cancel at any time from your account settings inside the portal at portal.scribecount.com. No cancellation fees — your access continues until the end of the current billing period.
Who should I contact for press or partnership enquiries? +
Email us at support@scribecount.com with the subject line 'Press' or 'Partnership' and we will route your enquiry to the right person within one business day.
Is there a phone number I can call? +
ScribeCount is a fully digital team — we do not have a public phone line. All support is handled via email and our Help Center chat, which allows us to give every enquiry the attention it deserves.

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